PTGAMING's Commitment Privacy Policy

PTGAMING is a trusted online gaming platform built for players in the Philippines. We believe your privacy is a basic right, and this Privacy Policy explains how we collect your personal information, why we collect it, and the measures we take to keep it protected while you play.

We handle everything you share with us on the platform with the utmost care. PTGAMING never sells your personal information, and we never share it with third parties without your explicit consent. Our mission is to give you a secure, clear, and trustworthy gaming space.

This policy applies to the ptgaming.lol website and all related services under PTGAMING. If you do not agree with any part of this policy, please stop using our services and get in touch with our support team. We're here to address any concerns you may have.

PTGAMING collects your information in various ways. Here is a detailed rundown of what kinds of data we gather and why we gather them.

At PTGAMING, we only use your personal information for clear and lawful purposes. We never use your data for anything unnecessary or unrelated to the service you signed up for.

• Your details are needed when you create your account, complete verification, or manage your PTGAMING profile.
• We process your information to handle deposits and withdrawals, including transactions made through supported local payment channels.
• We also use your data to keep the gaming platform running smoothly, from secure login access to reliable game loading.
• With your consent, we may send you relevant promotional updates and bonus offers that match your activity on PTGAMING.
• Information is also used to detect and prevent fraud, money laundering, and other illegal activities on the platform.
• We keep and use data when needed to comply with legal and regulatory obligations.
• By reviewing usage patterns, we can improve service quality and make the overall user experience better for everyone.
• Your information helps us support responsible gaming, including age verification and responsible play measures where applicable.

PTGAMING stores your data on secure servers. We only keep information as long as necessary. Even after your account is closed, some records may be kept for legal or audit purposes.

• Active account information is kept while your account remains active.
• Financial transaction records are retained for five years to meet legal obligations.
• KYC documents are kept for three years after your account is closed.
• Log files and technical data are stored for twelve months.
• Marketing consent records are kept for three years after you unsubscribe.

PTGAMING never sells your personal information. However, to operate the platform properly, we may share limited details with trusted partners.

• Payment Processors: To complete deposits and withdrawals, we share necessary information with payment providers such as GCash, Maya, QRPH, and bank transfer channels.
• KYC Providers: We share data with accredited verification agencies for identity verification and KYC checks.
• Law enforcement agencies: We may be required to provide information to authorities in cases of legal orders or investigations.
• Technology partners: Limited information is shared with technology service providers to keep the platform running.

PTGAMING uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience.

• Essential cookies: These are used for login sessions and security — they cannot be turned off.
• Functionality cookies: These remember your preferences and settings.
• Analytics cookies: These analyze how the site is used to improve our services.
• Marketing cookies: These show relevant advertisements (with your consent).

You can control or delete cookies anytime through your browser settings. However, if you disable some cookies, certain features of the site may not work properly.

As a PTGAMING user, you hold important rights over your personal information. We respect these rights and make them easy for you to exercise.

• Right to know: You can find out what data we keep about you.
• Right to correct: You can request corrections to inaccurate information.
• Right to Erasure You can request deletion of your data under certain conditions.
• Right to Portability You can ask us to erase your personal information, and we will act on valid requests as required by our data protection process.
• Right to Object You can request a copy of your information in a structured, commonly used format so you can use it elsewhere.
• Right to Withdraw Consent You can object to us using your information for specific purposes, such as processing it for direct marketing.

PTGAMING strictly prohibits anyone below 21 years old from using the platform. We do not collect information from minors, and we do not allow them to open accounts.

• Age verification is done during registration.
• KYC documents may be requested whenever there is any doubt about a user's age.
• If an account is found to belong to a minor, it will be closed immediately.
• If any personal information is found to belong to a minor, it will be deleted right away.

PTGAMING uses industry-grade security technology to protect your information, and our security team monitors the systems around the clock.

• All stored information is protected with AES-256 encryption.
• Data transmission is encrypted using SSL/TLS protocols.
• Two-factor authentication (2FA) is available to add an extra layer of protection.
• Regular security audits and penetration testing are carried out to keep the platform secure.
• An automatic alert is sent whenever a suspicious login is detected.
• Your data is backed up regularly and stored in a secure location so it remains protected at all times.

For any privacy-related questions, requests, or concerns, reach out to our dedicated privacy team. We are always here to help you.

• Email: [email protected]
• Live Chat: available 24/7 on the platform.
• Complaint Response: within 30 business days.
• Urgent security matters: response within 24 hours.

This privacy policy may be updated from time to time. If there are important changes, we will notify you by email or through the platform. The latest version will always be available on this page.